Privacy Policy

1. Introduction

Cogniv Pty Ltd ("Cogniv," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our products, or interacting with us, you consent to the collection and use of your personal information as described in this policy.

2. Collection of Personal Data & Contact Details of the Data Controller

2.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data includes all data by which you can be personally identified.

2.2 The data controller for the processing of personal data on this website, in accordance with the Privacy Act 1988 (Cth), is Cogniv Pty Ltd. The data controller determines the purposes and means of processing personal data.

2.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries sent to us), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character sequence "https://" and the lock icon in your browser’s address bar.

3. Data Collection When Visiting Our Website

When you visit our website, we collect certain technical data that is necessary for website functionality and security. This includes:

  • Pages visited on our website

  • Date and time of access

  • Data volume sent in bytes

  • Referral source (how you arrived at our website)

  • Browser type and version

  • Operating system used

  • Anonymized IP address (where applicable)

This data is processed under our legitimate interest in maintaining website stability and security, in compliance with Australian Privacy Principle (APP) 3. We do not use this data for profiling or marketing.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience. Cookies may be:

  • Session Cookies (deleted when you close your browser)

  • Persistent Cookies (stored on your device for future visits)

  • Third-Party Cookies (set by marketing and analytics partners)

These cookies help us provide essential website functionality, improve our services, and offer relevant advertising. You can manage your cookie preferences through your browser settings.

5. Contact Information & Data Requests

When you contact us (via our website, email, or phone), we collect your name, email, phone number, and any other details you provide. We process this data solely to respond to your inquiry in compliance with APP 3.

If your contact relates to a purchase or contract, we process this data under APP 6 (using personal information for the primary purpose it was collected).

You have the right to request access, correction, or deletion of your personal data as outlined in APP 12 & 13.

6. Use of Personal Data for Marketing

6.1 Email Marketing & Newsletters

  • If you opt in to receive marketing emails, we will use your email address to send promotional content.

  • You can unsubscribe at any time via the unsubscribe link in the email or by contacting us.

6.2 Existing Customer Marketing

  • If you have purchased from us, we may send you offers related to your previous purchases, under the Spam Act 2003.

  • You can opt out at any time.

7. Data Processing for Order Handling & Payment Processing

7.1 To fulfill your order, we share necessary data with shipping providers and payment processors. This may include name, address, and payment details.

7.2 Payment processing is handled securely via PCI DSS-compliant payment providers such as PayPal Australia, Stripe, or local Australian banks. We do not store credit card details.

8. Third-Party Services & Analytics

Our website may use third-party analytics and advertising tools such as:

  • Google Analytics (website performance tracking)

  • Facebook Pixel (remarketing and advertising)

  • Google Ads (display advertising)

These services may collect anonymous user behavior data. You can opt out of personalized ads via Google Ad Settings and Facebook Ad Preferences.

9. Notifiable Data Breaches (NDB) Scheme

If a data breach occurs that is likely to result in serious harm, we will notify affected users and report the breach to the Office of the Australian Information Commissioner (OAIC) in compliance with the Notifiable Data Breaches (NDB) scheme.

10. Data Retention & Storage

We store personal data for as long as required by Australian tax laws (typically 5 years) or until it is no longer necessary for business operations.

11. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access Your Data (request a copy of your personal information)

  • Correct Your Data (update or rectify inaccurate details)

  • Request Deletion (in certain circumstances, unless legal retention applies)

  • Lodge a Complaint (with Cogniv or the OAIC)

To exercise your rights, contact us at contact@gocogniv.com.

12. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website with the updated effective date.

13. Contact Us & Complaints

For privacy-related inquiries or complaints, contact:

Cogniv Pty Ltd
Email: contact@gocogniv.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.