Terms & Conditions

1. Introduction

Welcome to Cogniv Pty Ltd ("Cogniv," "we," "our," or "us"). These Terms and Conditions govern your use of our website, services, and the purchase of products from us. By accessing our website and making a purchase, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You also confirm that all information provided is accurate and complete.

3. Orders and Payments

  • All orders placed through our website are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in product descriptions, or pricing inaccuracies.

  • Payment must be made in full at the time of purchase. We accept payments through approved methods listed at checkout.

  • Prices are subject to change without notice.

4. Shipping and Delivery

  • Our shipping policy, including estimated delivery times, costs, and responsibilities, is outlined in our Shipping Policy.

  • We are not responsible for delays due to carrier issues, customs, or unforeseen circumstances.

5. Returns and Refunds

  • We accept returns and offer refunds or exchanges under specific conditions, outlined in our Returns & Refunds Policy.

  • Refunds are processed to the original payment method and may take up to 7-10 business days to reflect.

  • Items must be unused, in their original packaging, and returned within the stated return window.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

6. Health & Safety Disclaimer

  • Cogniv products, including wellness-related items, are not intended to diagnose, treat, cure, or prevent any disease.

  • Statements on this website have not been evaluated by the Therapeutic Goods Administration (TGA).

  • If you have concerns about product use, consult a qualified healthcare professional before purchase.

  • Essential oil-based or wellness products may not be suitable for everyone. If irritation occurs, discontinue use immediately.

  • Pregnant women, individuals with medical conditions, or those taking medication should seek medical advice before use.

  • Keep all products out of reach of children and pets.

7. Limitation of Liability

  • Cogniv Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

  • Our total liability shall not exceed the amount paid for the product in question.

  • Some jurisdictions do not allow certain exclusions or limitations of liability, so some of these limitations may not apply to you.

8. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of Cogniv Pty Ltd and is protected by intellectual property laws.

  • You may not reproduce, distribute, or use any content without our express written permission.

9. User Conduct

By using our website, you agree NOT to:

  • Violate any applicable laws or regulations.

  • Use our website for fraudulent or misleading purposes.

  • Interfere with the website’s functionality or security.

  • Engage in any activity that may harm Cogniv or its users.

10. Privacy Policy & Data Collection

  • Your use of our website and purchase of products is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

  • If you provide incorrect or incomplete personal information during checkout, Cogniv is not responsible for lost shipments or processing errors.

  • If your order is flagged for suspected fraud, Cogniv may request additional personal verification before processing the order.

11. Messaging Terms (If Applicable)

  • If Cogniv sends marketing or transactional SMS messages, users will receive messages only if they have opted in.

  • Customers can opt out at any time by replying STOP to SMS communications.

  • Messaging rates may apply based on your mobile carrier’s policies.

12. Subscription Services (If Applicable)

  • If Cogniv offers a subscription service, terms regarding automatic renewal, cancellations, and refunds will be provided at checkout.

  • Customers may cancel subscriptions anytime before the next billing cycle.

13. Termination of Service

  • We reserve the right to terminate or restrict access to our website or services for any reason, including violation of these Terms.

14. Governing Law

  • These Terms and Conditions are governed by the laws of Australia.

  • Any disputes arising from these Terms shall be resolved in the appropriate courts of Australia.

15. Changes to These Terms

  • We may update or modify these Terms at any time. Changes will be effective when posted on our website with an updated effective date.

16. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:

Cogniv Pty Ltd
Email: contact@gocogniv.com

By using our website or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.